Privacy Policy

ONVVIZO

PRIVACY POLICY

Last Updated: 24 September 2026

This Privacy Policy explains how FUTTURE WELLNESS INDIA OUTSOURCING, operating under the brand name ONVVIZO, collects, uses, processes, stores, shares and protects personal information when you use the ONVVIZO website, mobile application, products, services and related features.

By using ONVVIZO, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT ONVVIZO

ONVVIZO is a hyperlocal digital platform operated by:

Legal Entity: FUTTURE WELLNESS INDIA OUTSOURCING
Brand Name: ONVVIZO
GSTIN: 09BIIPP2586H2ZQ
FSSAI No.: 22725696000364
Business Address: LAL KUAN, GHAZIABAD - 201002
Website: Onvvizo.com
Email: Info@onvvizo.com
Customer Support: 9220391002

ONVVIZO may facilitate connections between customers and participating:

  • Restaurants

  • Grocery stores

  • Retail merchants

  • Licensed pharmacies

  • Delivery partners

  • Home-service professionals

  • Beauty and salon providers

  • Repair professionals

  • Other local service providers

2. PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy explains:

  • What information we collect

  • Why we collect it

  • How we use it

  • When we share it

  • How we protect it

  • How long we may retain it

  • How you can exercise applicable privacy rights

  • How you can contact us regarding privacy matters

We aim to process personal data in accordance with applicable Indian law and the privacy obligations applicable to our services.

3. INFORMATION WE MAY COLLECT

Depending upon how you use ONVVIZO, we may collect different categories of information.

3.1 Account Information

This may include:

  • Name

  • Mobile number

  • Email address

  • Login credentials or authentication information

  • Profile information

  • Account preferences

3.2 Delivery and Address Information

When you place an order or request a delivery, we may collect:

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Landmark

  • Delivery instructions

  • Contact information required for fulfilment

This information is used to fulfil your order and coordinate delivery.

4. LOCATION INFORMATION

Where location-based features are enabled and permitted through your device settings, ONVVIZO may collect or access location information.

Location may be used for:

  • Finding nearby merchants

  • Finding nearby service providers

  • Showing service availability

  • Selecting or confirming delivery locations

  • Navigation and route assistance

  • Delivery coordination

  • Estimating delivery distance

  • Improving service availability

  • Fraud and security purposes

  • Other location-based platform functionality

You may control certain location permissions through your device settings.

However, disabling location access may affect features that depend on your location.

5. ORDER AND TRANSACTION INFORMATION

When you place an order or booking, we may collect information relating to:

  • Order ID

  • Products purchased

  • Restaurant/merchant selected

  • Service booked

  • Quantity

  • Price

  • Taxes

  • Delivery charges

  • Discounts

  • Payment status

  • Order history

  • Booking history

  • Cancellation information

  • Refund information

  • Delivery status

This information helps us process and manage your transactions.

6. PAYMENT INFORMATION

ONVVIZO may support payment methods such as:

  • UPI

  • Debit cards

  • Credit cards

  • Net banking

  • Wallets

  • Cash on Delivery

  • Other payment methods introduced in the future

Payments may be processed through authorised third-party payment service providers.

Depending on the payment method, ONVVIZO may receive information such as:

  • Transaction ID

  • Payment status

  • Payment reference number

  • Amount

  • Payment method

  • Refund status

Where payment credentials are handled directly by an authorised payment provider, ONVVIZO may not receive or store the complete payment credentials.

7. CUSTOMER SUPPORT INFORMATION

When you contact ONVVIZO support, we may collect information such as:

  • Your name

  • Mobile number

  • Email address

  • Order/booking ID

  • Complaint details

  • Photos

  • Videos

  • Screenshots

  • Communication records

  • Information required to resolve your issue

This information may be used to investigate complaints and provide support.

8. DEVICE AND TECHNICAL INFORMATION

When you use the ONVVIZO website or application, certain technical information may be automatically collected.

This may include:

  • Device type

  • Device model

  • Operating system

  • App version

  • IP address

  • Browser type

  • Language settings

  • Network information

  • Device identifiers where applicable

  • Crash reports

  • Diagnostic information

  • Log information

This information may help us maintain security, troubleshoot technical problems and improve platform performance.

9. USAGE INFORMATION

We may collect information regarding how you interact with ONVVIZO, such as:

  • Pages/screens viewed

  • Features used

  • Search activity

  • Categories viewed

  • Orders placed

  • Bookings made

  • Offers interacted with

  • App interaction information

  • Session information

This information may be used to improve the platform and user experience.

10. PHARMACY AND PRESCRIPTION INFORMATION

Where pharmacy services are available through ONVVIZO, customers may be required to provide prescription or medicine-related information.

Such information may include:

  • Prescription images/documents

  • Medicine names

  • Quantity

  • Doctor-related information appearing on a prescription

  • Information required for lawful order verification

This information may be processed for:

  • Prescription verification

  • Order fulfilment

  • Pharmacy communication

  • Customer support

  • Legal and regulatory compliance

  • Fraud prevention

  • Record keeping where legally required

Prescription information should be accessed only by authorised persons or service providers who reasonably require it for the applicable purpose.

ONVVIZO does not provide medical diagnosis or medical treatment through the platform.

11. INFORMATION FROM MERCHANTS AND SERVICE PROVIDERS

Where necessary for order or service fulfilment, ONVVIZO may receive information from merchants, pharmacies, delivery partners or service providers.

For example:

  • Order acceptance

  • Product availability

  • Service availability

  • Booking status

  • Delivery status

  • Cancellation information

  • Service completion information

  • Refund or complaint information

Such information may be linked to the relevant customer transaction.

12. HOW WE USE PERSONAL INFORMATION

ONVVIZO may use personal information for the following purposes:

A. Account Management

To:

  • Create accounts

  • Authenticate users

  • Maintain profiles

  • Provide account-related services

B. Order Fulfilment

To:

  • Process orders

  • Coordinate merchants

  • Coordinate pharmacies

  • Arrange delivery

  • Track fulfilment

  • Provide order updates

C. Service Bookings

To:

  • Process bookings

  • Connect customers with service providers

  • Confirm appointments

  • Share necessary booking details

  • Coordinate service fulfilment

D. Payments

To:

  • Process transactions

  • Confirm payments

  • Reconcile transactions

  • Process refunds

  • Detect suspicious transactions

E. Customer Support

To:

  • Respond to complaints

  • Resolve order issues

  • Investigate disputes

  • Provide technical assistance

F. Security and Fraud Prevention

To:

  • Detect fraudulent activity

  • Prevent abuse

  • Protect user accounts

  • Investigate suspicious transactions

  • Protect platform infrastructure

G. Platform Improvement

To:

  • Analyse platform usage

  • Improve features

  • Fix technical problems

  • Improve performance

  • Develop new services

H. Legal Compliance

To:

  • Comply with applicable laws

  • Respond to lawful government requests

  • Meet regulatory requirements

  • Maintain legally required records

  • Protect legal rights

13. HOW WE SHARE PERSONAL INFORMATION

ONVVIZO may share relevant information with third parties where reasonably necessary for providing services, processing transactions, protecting the platform or complying with law.

These parties may include:

13.1 Merchants

Necessary order information may be shared with the merchant to prepare and fulfil your order.

13.2 Pharmacies

Where a pharmacy order is placed, relevant customer, delivery and prescription information may be shared with the applicable licensed pharmacy for lawful fulfilment.

13.3 Delivery Partners

Necessary information such as:

  • Customer name

  • Delivery address

  • Mobile/contact details

  • Order information

  • Delivery instructions

may be shared with the applicable delivery partner for completing the delivery.

13.4 Service Providers

For service bookings, necessary information may be shared with the applicable service provider, including:

  • Customer name

  • Contact details

  • Service address

  • Booking details

  • Service requirements

13.5 Payment Service Providers

Payment information necessary to process a transaction may be shared with authorised payment processors.

13.6 Technology and Infrastructure Providers

We may use third-party providers for:

  • Hosting

  • Cloud infrastructure

  • Database services

  • Analytics

  • Notifications

  • SMS

  • Email

  • Customer support

  • Security

  • Maps

  • Authentication

  • Other technology functions

13.7 Government and Law-Enforcement Authorities

Information may be disclosed where required or permitted by applicable law, legal process, court order or lawful governmental request.

14. DATA MINIMISATION

ONVVIZO aims to collect and process information that is reasonably necessary for the relevant purpose.

For example, a delivery partner may need your delivery address and contact details to complete a delivery, while unrelated account information may not be required for that purpose.

15. MARKETING AND PROMOTIONAL COMMUNICATIONS

ONVVIZO may send service-related communications such as:

  • Order confirmations

  • Delivery updates

  • Booking confirmations

  • Payment notifications

  • Cancellation information

  • Important account notifications

  • Security alerts

Where permitted and applicable, ONVVIZO may also send promotional communications regarding:

  • Offers

  • Discounts

  • New services

  • New categories

  • Local merchants

  • Campaigns

Users may have options to opt out of promotional communications where applicable.

Opting out of promotional communication will not necessarily stop essential service-related communications.

16. COOKIES AND SIMILAR TECHNOLOGIES

The ONVVIZO website or application may use cookies, SDKs, pixels, local storage and similar technologies.

These technologies may help us:

  • Maintain sessions

  • Remember preferences

  • Understand usage

  • Improve performance

  • Detect fraud

  • Measure campaigns

  • Improve user experience

Users may be able to manage certain cookie or device permissions through browser or device settings.

17. ANALYTICS

ONVVIZO may use analytics and performance-monitoring tools to understand:

  • App usage

  • Website usage

  • Feature performance

  • Technical errors

  • User journeys

  • General engagement patterns

Analytics information may be processed in accordance with the applicable third-party provider's terms and privacy practices.

18. DATA SECURITY

ONVVIZO takes reasonable technical and organisational measures intended to protect personal information against:

  • Unauthorised access

  • Unauthorised disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

Security measures may include access controls, authentication, monitoring, encryption or other appropriate safeguards depending upon the type of information and system.

However, no internet-based service can guarantee absolute security.

19. DATA RETENTION

ONVVIZO may retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Information may also be retained where necessary for:

  • Legal compliance

  • Tax/accounting requirements

  • Dispute resolution

  • Fraud prevention

  • Security

  • Customer support

  • Transaction records

  • Regulatory requirements

  • Enforcement of agreements

When information is no longer reasonably required and there is no legal reason to retain it, it may be deleted, anonymised or otherwise handled in accordance with applicable law.

20. YOUR PRIVACY RIGHTS

Subject to applicable law, users may have rights relating to their personal data, which may include:

  • Requesting information about processing

  • Requesting correction of inaccurate information

  • Requesting deletion where legally applicable

  • Withdrawing consent where processing is based on consent

  • Making a grievance regarding personal-data processing

  • Exercising other rights available under applicable law

The availability and scope of these rights may depend upon the applicable law, type of processing and legal requirements.

Requests may be subject to reasonable identity verification.

21. WITHDRAWAL OF CONSENT

Where ONVVIZO processes personal data based on consent, you may withdraw consent through the mechanism made available by ONVVIZO, subject to applicable law.

Withdrawal of consent will not affect processing that is otherwise permitted or required by law.

Withdrawal may also affect the availability of certain features or services where the relevant information is necessary to provide them.

22. DATA CORRECTION

If information associated with your account is inaccurate or incomplete, you may contact ONVVIZO through the available account settings or support channels to request correction, subject to applicable verification and law.

23. ACCOUNT DELETION

Where account deletion functionality is available, users may request deletion of their account through the applicable feature or by contacting ONVVIZO.

Account deletion may not immediately result in deletion of every record where certain information must be retained for:

  • Legal requirements

  • Tax requirements

  • Accounting

  • Fraud prevention

  • Dispute resolution

  • Regulatory compliance

  • Other lawful purposes

24. CHILDREN'S PRIVACY

ONVVIZO is not intended to knowingly collect personal data from children in violation of applicable law.

Where a person below the applicable age uses the platform, such use should involve a parent or lawful guardian where required.

If we become aware that personal data has been collected in violation of applicable requirements, we may take appropriate steps to address it.

25. THIRD-PARTY LINKS AND SERVICES

ONVVIZO may contain links or integrations with third-party websites, applications or services.

These may include:

  • Payment gateways

  • Mapping providers

  • Social login providers

  • Analytics providers

  • Communication services

  • Other external services

ONVVIZO does not control the privacy practices of independent third parties.

Users should review the privacy policies of relevant third-party services where applicable.

26. GOOGLE MAPS AND LOCATION SERVICES

Where ONVVIZO uses mapping or location services, location or address information may be processed to provide:

  • Address selection

  • Location search

  • Route assistance

  • Delivery coordination

  • Service-area determination

  • Distance calculation

The applicable third-party provider's terms and privacy policies may also apply.

27. DATA SHARING WITH DELIVERY PARTNERS

Delivery partners may receive limited customer information required to complete a delivery.

Such information may include the customer's:

  • Name

  • Contact number

  • Delivery address

  • Order information

  • Delivery instructions

Delivery partners are expected to use such information only for legitimate fulfilment purposes and in accordance with applicable requirements and their contractual obligations.

28. DATA SHARING WITH SERVICE PROVIDERS

For home or professional service bookings, ONVVIZO may share the information reasonably necessary for the provider to perform the booked service.

This may include:

  • Name

  • Phone number

  • Service address

  • Booking details

  • Service requirements

Service providers may not use customer information for unrelated purposes where prohibited by applicable law or contractual terms.

29. BUSINESS TRANSFERS

If ONVVIZO or its business assets are involved in a merger, acquisition, restructuring, financing, sale or other business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable legal requirements.

30. INTERNATIONAL DATA PROCESSING

Some third-party technology, cloud, payment, analytics or infrastructure providers may process information outside India.

Where personal data is transferred or processed outside India, ONVVIZO will follow applicable legal requirements governing such processing or transfer.

31. DATA BREACH AND SECURITY INCIDENTS

If ONVVIZO becomes aware of a personal-data breach or security incident requiring action under applicable law, we may take appropriate steps, including investigation, containment, remediation and notifications to affected persons or authorities where legally required.

32. USER RESPONSIBILITY

Users should:

  • Keep account credentials confidential

  • Use strong passwords where applicable

  • Avoid sharing OTPs or authentication information

  • Keep account information accurate

  • Notify ONVVIZO of suspected unauthorised access

  • Avoid sharing another person's personal information without lawful authority

ONVVIZO will not ask users to disclose passwords or authentication credentials through unofficial channels.

33. CHANGES TO THIS PRIVACY POLICY

ONVVIZO may update this Privacy Policy from time to time due to:

  • Changes in our services

  • New features

  • Technology changes

  • Changes in applicable law

  • Changes in data-processing practices

The updated version will be published on the applicable ONVVIZO website or application.

The "Last Updated" date at the beginning of this Policy indicates when the Policy was most recently revised.

Where legally required, additional notice or consent may be provided.

34. GRIEVANCE AND PRIVACY CONTACT

If you have a privacy-related question, complaint, request or concern, you may contact us at:

ONVVIZO
FUTTURE WELLNESS INDIA OUTSOURCING
LAL KUAN, GHAZIABAD - 201002
Email: Info@onvvizo.com
Customer Support: 9220391002
Website: Onvvizo.com

For privacy requests, please provide sufficient information to help us identify your account and understand your request.

We may request reasonable verification before processing certain requests.

35. GOVERNING LAW

This Privacy Policy shall be governed by applicable laws of India.

Any dispute relating to this Privacy Policy shall be subject to applicable Indian law and the jurisdictional rules applicable to the matter.

Nothing in this Policy is intended to remove or restrict any mandatory legal right available to an individual.

36. CONTACT INFORMATION

Brand: ONVVIZO
Legal Entity: FUTTURE WELLNESS INDIA OUTSOURCING
GSTIN: 09BIIPP2586H2ZQ
FSSAI No.: 22725696000364
Address: LAL KUAN, GHAZIABAD - 201002
Email: Info@onvvizo.com
Customer Support: 9220391002
Website: Onvvizo.com

Last Updated: 24 September 2026

IMPORTANT LEGAL NOTE

This Privacy Policy is an original business draft prepared for ONVVIZO and is designed around its proposed food, grocery, pharmacy, delivery and service-platform model.

Because ONVVIZO may process location information, payment-related information, customer information and potentially prescription-related information, this document should be reviewed by an Indian privacy/e-commerce lawyer before final publication. The final implementation should also match the actual data collected by the ONVVIZO app, website, analytics tools, payment gateway, maps provider, Firebase/other SDKs, merchants, delivery partners and service providers.

The Digital Personal Data Protection Act, 2023 provides India's statutory framework for processing digital personal data, while the Digital Personal Data Protection Rules, 2025 provide implementation requirements, including requirements concerning clear privacy notices and consent mechanisms. Their provisions have specified commencement timelines, so ONVVIZO should update its operational privacy controls as the relevant provisions become applicable.

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