Terms & Conditions

ONVVIZO

TERMS & CONDITIONS

Last Updated: 24 September 2026

These Terms & Conditions ("Terms", "Terms of Use" or "Agreement") govern your access to and use of the ONVVIZO website, mobile application and related services.

ONVVIZO is operated by:

Legal Entity: FUTTURE WELLNESS INDIA OUTSOURCING
Brand Name: ONVVIZO
GSTIN: 09BIIPP2586H2ZQ
FSSAI No.: 22725696000364
Business Address: LAL KUAN, GHAZIABAD - 201002
Website: Onvvizo.com
Email: Info@onvvizo.com
Customer Support: 9220391002

By registering on, accessing, browsing or using ONVVIZO, you acknowledge that you have read, understood and agreed to these Terms, together with the applicable Privacy Policy, Cancellation & Refund Policy, Return/Replacement Policy, Delivery Policy and other policies displayed on the platform.

1. DEFINITIONS

For these Terms:

"ONVVIZO", "we", "us" or "our" means FUTTURE WELLNESS INDIA OUTSOURCING and the ONVVIZO platform.

"User", "Customer", "you" or "your" means any person accessing or using ONVVIZO.

"Merchant" means a restaurant, grocery store, retailer or other business listing products on ONVVIZO.

"Pharmacy Partner" means a legally licensed pharmacy or medicine seller permitted to offer applicable products through ONVVIZO.

"Service Provider" means an independent professional or business providing services through ONVVIZO.

"Delivery Partner" means a person or entity carrying out delivery or fulfilment services.

"Platform" means the ONVVIZO website, mobile application, software, technology and related services.

"Order" means a request placed by a customer for one or more products.

"Booking" means a request made by a customer for a service.

2. ACCEPTANCE OF THESE TERMS

By using ONVVIZO, you enter into a legally binding arrangement with the applicable ONVVIZO operating entity.

If you do not agree with these Terms, you should not access or use the platform.

Your continued use of ONVVIZO after any modification of these Terms may constitute acceptance of the updated Terms, subject to applicable law.

3. ELIGIBILITY

You must be legally capable of entering into a binding agreement under applicable Indian law to independently use ONVVIZO.

Generally, users below 18 years of age should use the platform only with the involvement and supervision of a parent or lawful guardian.

We may restrict or terminate access where information supplied by a user is materially false, misleading, incomplete or unlawful.

4. ABOUT THE ONVVIZO PLATFORM

ONVVIZO is a technology-enabled hyperlocal platform intended to connect customers with participating merchants, pharmacies, delivery partners and service providers.

Depending upon the location and categories enabled on the platform, ONVVIZO may facilitate:

Food ordering
Grocery and daily-need products
General products and local shopping
Pharmacy-related products
Hyperlocal delivery
Home services
Repair and maintenance
Salon and beauty services
Cleaning services
Plumbing and electrical services
Appliance services
Education
Fitness
Consultation
Other local professional or personal services

The availability of any category may vary by location and may be added, modified, suspended or discontinued at any time.

5. ROLE OF ONVVIZO

ONVVIZO may act as a technology and facilitation platform connecting customers with participating businesses and professionals.

Unless expressly stated otherwise for a particular transaction, ONVVIZO does not manufacture every product listed on the platform and does not itself perform every service listed on the platform.

Products may be supplied by participating merchants or pharmacies.

Services may be performed by participating independent service providers.

Delivery may be performed by ONVVIZO delivery partners or, where enabled, by the participating merchant/service provider.

The applicable seller or service provider remains responsible for the products or services supplied by them, subject to applicable law.

6. MERCHANTS AND PRODUCT LISTINGS

Merchants are responsible for ensuring that their product listings, descriptions, prices, images, availability and other information are accurate to the extent required by law.

Product availability may change without prior notice.

Minor differences between product images and actual products may occur where reasonably attributable to packaging, branding, manufacturing or presentation changes.

ONVVIZO may remove, suspend or restrict listings that violate applicable law, platform policies or safety requirements.

7. FOOD ORDERS

Food orders are placed with participating restaurant or food partners through the ONVVIZO platform.

The food partner is responsible for:

Food preparation
Food quality
Ingredients and allergen information where required
Packaging
Applicable food safety requirements
FSSAI compliance where applicable
Order preparation and readiness

ONVVIZO may facilitate order placement, payment and delivery coordination.

Customers should inform the restaurant/ONVVIZO of relevant food preferences or allergies where the platform provides such functionality. However, customers should not assume that a product is free from a particular allergen unless the applicable food partner confirms it.

8. GROCERY AND GENERAL PRODUCTS

Products listed on ONVVIZO may be supplied by participating stores or merchants.

The applicable merchant is responsible for product availability, applicable product information and fulfilment.

For perishable products, freshness and shelf life may naturally vary.

Where a requested product is unavailable, the merchant or ONVVIZO may contact the customer for a substitution where such functionality is available. If the customer does not accept the substitution, the unavailable item may be cancelled or removed from the order as applicable.

9. PHARMACY AND MEDICINE ORDERS

Pharmacy-related transactions are subject to applicable Indian laws and regulations.

Only appropriately licensed pharmacy partners should supply medicines through the platform.

Certain medicines may require a valid prescription or additional verification.

ONVVIZO may facilitate the transmission of prescription/order information to the applicable pharmacy partner for lawful fulfilment.

The pharmacy partner is responsible for lawful dispensing, packaging, product information and compliance with applicable pharmacy and drug laws.

ONVVIZO does not provide medical diagnosis, treatment or professional medical advice through the platform.

Customers should consult an appropriately qualified medical professional regarding medical conditions and medication decisions.

10. SERVICE BOOKINGS

Where service categories are available, customers may book participating service providers through ONVVIZO.

Services may include:

AC repair
Electrical services
Plumbing
Appliance repair
Cleaning
Salon and beauty services
Home maintenance
Education
Fitness
Consultation
Other professional or personal services

The exact service scope, price, duration, parts/material charges, cancellation conditions and warranty/revisit terms may vary by service and provider.

Customers should review the applicable booking details before confirming a service.

11. SERVICE PROVIDER RELATIONSHIP

Unless specifically stated otherwise, service providers listed on ONVVIZO may operate as independent businesses or professionals.

ONVVIZO may facilitate customer discovery, booking, communication, payment collection and/or settlement, depending upon the applicable service model.

A service provider may be responsible for performing the actual service and for maintaining applicable licences, qualifications, registrations, tools, equipment and insurance where required by law or by the applicable service category.

12. ORDER AND BOOKING ACCEPTANCE

Placing an order or booking request does not necessarily guarantee acceptance.

An order or booking may be declined, modified or cancelled because of:

Product/service unavailability
Incorrect pricing or listing information
Merchant/service-provider rejection
Operational limitations
Delivery limitations
Incorrect customer information
Payment failure
Legal or regulatory requirements
Suspected fraud or misuse
Technical errors
Other legitimate operational reasons

Where applicable, the customer will be informed of cancellation and eligible refund arrangements.

13. PRICES, TAXES AND OTHER CHARGES

Prices displayed on ONVVIZO may be determined by the applicable merchant or service provider.

Depending on the transaction, the customer may be charged:

Product/service price
Applicable taxes
Delivery charges
Distance-based charges
Platform/service charges
Handling or packaging charges
Convenience charges
Other applicable charges

Applicable charges should be displayed or communicated at the relevant stage of the transaction, subject to the platform's technical functionality and applicable law.

14. PAYMENT METHODS

Depending on availability, ONVVIZO may support:

UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery
Other payment methods introduced from time to time

Online payments may be processed through authorised third-party payment service providers.

ONVVIZO may receive transaction information necessary to confirm and reconcile payments.

15. CASH ON DELIVERY

Where Cash on Delivery is available, customers must pay the applicable amount at the time of delivery.

COD may be unavailable for certain products, locations, order values or users.

Repeated refusal of COD orders or suspected misuse of COD may result in restrictions on COD availability, subject to applicable law.

16. DELIVERY

Delivery may be carried out by:

ONVVIZO delivery partners; or
Participating merchants/service providers where self-delivery is enabled.

Estimated delivery times are indicative and may be affected by:

Restaurant preparation time
Merchant processing time
Traffic
Weather
Demand
Distance
Address/access issues
Vehicle or delivery-partner availability
Technical problems
Other circumstances beyond reasonable control

ONVVIZO does not guarantee an exact delivery time unless expressly stated for a particular service.

17. CUSTOMER DELIVERY RESPONSIBILITIES

Customers must provide accurate:

Name
Mobile number
Delivery address
Landmark
Building/society information
Access instructions where necessary

Customers should remain available to receive their order.

If a customer cannot be reached, provides an incorrect address, refuses an order, or is unavailable after reasonable delivery attempts, the order may be treated as a failed delivery subject to the applicable policy.

18. ORDER HANDOVER AND OTP

Where OTP or another delivery confirmation method is used, customers should share the OTP only after receiving the applicable order.

Customers should reasonably check the visible condition of the package and the apparent order quantity at the time of handover where possible.

Nothing in this section limits any statutory consumer right available under applicable law.

19. CANCELLATION BY CUSTOMER

Cancellation rights may depend on the category and stage of fulfilment.

For example:

Food: Cancellation may generally be possible before restaurant acceptance/preparation. Once preparation has started, cancellation may be restricted and applicable charges may apply.

Grocery/general products: Cancellation may generally be possible before picking, packing or dispatch, subject to the applicable order status.

Pharmacy: Cancellation may be restricted after lawful dispensing, packing or dispatch.

Services: Cancellation may depend upon the appointment stage, provider allocation, travel/preparation already undertaken and the applicable service-specific policy.

The detailed rules are provided in the ONVVIZO Cancellation & Refund Policy.

20. CANCELLATION BY ONVVIZO / MERCHANT / SERVICE PROVIDER

An order or booking may be cancelled due to:

Unavailability
Operational reasons
Incorrect listing
Safety concerns
Payment issues
Delivery limitations
Service-provider unavailability
Legal requirements
Technical errors
Suspected fraudulent activity

Where a payment has been captured and a refund is applicable, the refund will be processed according to the applicable refund policy.

21. RETURNS, REPLACEMENTS AND ORDER ISSUES

Returns and replacements depend upon the nature of the product/service.

Food and other perishable products are generally not eligible for ordinary change-of-mind returns.

However, verified issues such as:

Wrong item
Missing item
Damaged item
Spillage
Expired product where applicable
Materially incorrect product
Duplicate charge/order

may qualify for refund, replacement, credit or another appropriate resolution, subject to verification and applicable law.

The separate ONVVIZO Return/Replacement & Order Issue Policy will apply.

22. REFUNDS

Where a refund is approved, it may be issued through the original payment method or another appropriate method depending on the circumstances.

Refund processing time may depend upon the payment provider or banking system.

ONVVIZO may request reasonable evidence, including:

Order ID
Photographs
Videos
Packaging images
Product images
Other information reasonably required to verify the issue

23. PROMOTIONS, COUPONS AND OFFERS

ONVVIZO may provide promotional codes, discounts, cashback, referral benefits or other offers.

Each offer may have separate eligibility requirements, validity periods, minimum order values, category restrictions and usage limits.

Unless expressly stated otherwise, promotional benefits cannot be exchanged for cash.

ONVVIZO may cancel or restrict benefits where there is suspected misuse, duplication, fraud or violation of offer conditions.

24. USER ACCOUNT

Customers may be required to create an account to access certain features.

Users are responsible for:

Maintaining accurate information
Keeping login credentials secure
Not sharing accounts improperly
Reporting unauthorised access
Updating information when necessary

Actions performed through a user's account may be treated as actions of that user unless unauthorised access is established.

25. PROHIBITED ACTIVITIES

Users must not:

Use ONVVIZO for unlawful purposes
Provide false or misleading information
Create fraudulent accounts
Abuse refund/cancellation systems
Manipulate promotions
Attempt unauthorised access
Interfere with platform security
Upload malicious code
Scrape or commercially exploit platform data without permission
Harass merchants, delivery partners or service providers
Use the platform for activities prohibited by law

ONVVIZO may restrict, suspend or terminate accounts involved in prohibited activities, subject to applicable law.

26. REVIEWS, RATINGS AND USER CONTENT

Users may be permitted to submit ratings, reviews, photographs, comments or other content.

Users must ensure that their content is lawful, truthful and does not infringe another person's rights.

ONVVIZO may remove content that is unlawful, abusive, fraudulent, defamatory, misleading, irrelevant or otherwise violates platform policies.

By submitting content, the user grants ONVVIZO the permissions reasonably necessary to display and operate such content on the platform, subject to applicable law and the Privacy Policy.

27. INTELLECTUAL PROPERTY

ONVVIZO's name, logo, software, platform design, text, graphics, interface, databases and other proprietary materials are protected by applicable intellectual-property laws.

Except as permitted by law or with prior written permission, users must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit ONVVIZO's proprietary materials.

Third-party trademarks and content remain the property of their respective owners.

28. THIRD-PARTY SERVICES

ONVVIZO may integrate third-party services including:

Payment gateways
Mapping services
Communication services
Analytics tools
Cloud/hosting services
Authentication services
Other technology providers

Use of third-party services may be subject to their respective terms and privacy policies.

29. PLATFORM AVAILABILITY

ONVVIZO aims to maintain reliable platform availability but does not guarantee uninterrupted or error-free operation.

Temporary unavailability may occur because of:

Maintenance
Technical failures
Network problems
Server issues
Cybersecurity incidents
Third-party service failures
Government restrictions
Force majeure events

30. DISCLAIMERS

To the maximum extent permitted by applicable law, ONVVIZO does not guarantee that:

Every product/service listing will always be available;
Every listing will always be error-free;
Delivery will always occur within an exact time;
Every service provider will be available at all times; or
The platform will always operate without interruption.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable law.

31. LIMITATION OF LIABILITY

To the extent permitted by applicable law, ONVVIZO will not be responsible for losses arising solely from events beyond its reasonable control or from independent third-party conduct.

This may include circumstances involving independent merchants, service providers, delivery partners, payment providers, network providers, traffic, weather or other external events.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

32. INDEMNIFICATION

To the extent permitted by law, a user may be responsible for losses, claims or reasonable expenses arising from the user's unlawful use of the platform, fraud, intentional misconduct, violation of these Terms or infringement of third-party rights.

33. ACCOUNT SUSPENSION OR TERMINATION

ONVVIZO may suspend, restrict or terminate access where reasonably necessary because of:

Violation of these Terms
Fraudulent activity
Payment abuse
Refund abuse
Misuse of promotional benefits
Illegal activity
Security concerns
Repeated customer misconduct
Other legitimate reasons

Where required by law, appropriate notice or opportunity may be provided.

34. CHANGES TO THE PLATFORM

ONVVIZO may introduce new categories, features, services or payment methods and may modify or discontinue existing features.

Such changes may be made to improve operations, comply with law, respond to market conditions or develop the platform.

35. CHANGES TO THESE TERMS

ONVVIZO may update these Terms from time to time.

The latest version may be published on the website or application.

Users should periodically review these Terms.

Where legally required, appropriate notice will be provided for material changes.

36. PRIVACY

Use of ONVVIZO is also governed by the ONVVIZO Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, shared, stored and protected.

37. GRIEVANCE AND CUSTOMER SUPPORT

For order, booking, payment or account-related issues, customers may contact ONVVIZO through the available support channels.

Email: Info@onvvizo.com
Customer Support: 9220391002

Users should provide relevant order/booking IDs and supporting information where applicable.

38. GOVERNING LAW

These Terms shall be governed by the applicable laws of India.

Subject to mandatory consumer-protection rights and other applicable legal requirements, courts having appropriate jurisdiction in Ghaziabad, Uttar Pradesh may have jurisdiction over disputes relating to these Terms.

Nothing in these Terms is intended to prevent a consumer from exercising any mandatory statutory right or remedy available under applicable law.

39. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to the extent permitted by law.

40. NO PARTNERSHIP OR AGENCY

Nothing in these Terms creates a partnership, employment, joint venture or agency relationship between ONVVIZO and a customer, merchant, service provider or delivery partner unless expressly agreed in writing.

41. ENTIRE AGREEMENT

These Terms, together with the applicable Privacy Policy, Cancellation & Refund Policy, Return/Replacement Policy, Delivery Policy and other policies expressly incorporated into the platform, constitute the applicable terms governing use of ONVVIZO, subject to mandatory rights under applicable law.

42. CONTACT INFORMATION

For questions regarding these Terms:

ONVVIZO
FUTTURE WELLNESS INDIA OUTSOURCING
LAL KUAN, GHAZIABAD - 201002
Email: Info@onvvizo.com
Customer Support: 9220391002
Website: Onvvizo.com

Last Updated: 24 September 2026

IMPORTANT LEGAL NOTE

This document is an original business draft prepared for ONVVIZO based on common marketplace, food-delivery, quick-commerce, e-commerce and home-service structures. It should be reviewed by an Indian lawyer/compliance professional before being published as the final legally binding Terms & Conditions, particularly for pharmacy/medicine transactions, consumer protection, payments, taxation, data protection, marketplace obligations and service-provider arrangements.

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